MEMBER SERVICES BILINGUAL (Spanish/English) TRAINEE

• POSITION SUMMARY:

This is an entry-level position into member services working directly under the supervision of the Director of Member Services learning the cooperative business model, policies and procedures.                       

• REPORTING RELATIONSHIPS:

Reports to:  Director of Member Services

• MAJOR RESPONSIBILITIES:
• Reports to the Director of Member Services each morning for required training and/or work assignments.
• Spends time each day learning cooperative policies and procedures.
• Observes supervisor corresponding with members about their accounts.
• Learning the cooperative CIS software.
• After several months begins fielding calls from members with supervisor coaching.
• After several months begins to learn the front desk and test interpersonal skills.
• Must be willing to respond to the needs of the cooperative outside of normal business hours in the event of an emergency.
• Must be able to work with other Member Service team members.
• Must be bilingual in order to communicate with full member population.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities required of personnel so classified.

The MEMBER SERVICES TRAINEE shall be required to perform any other duties assigned in order to fulfill the objectives of the Cooperative.

• EXTERNAL RELATIONSHIPS:
• Cooperative members.
• General public.
• Vendors.
• Delivery personnel.
• Community services organizations.

POSITION SPECIFICATIONS

MEMBER SERVICES TRAINEE

Job Knowledge, Training and Experience:

a.         High school diploma or equivalent.

b.         Must be able to demonstrate a high degree of professionalism and the ability to maintain member information confidentiality.

c.         Must have a basic understanding of the coop CIS software, policies and procedures.

d.         Must have good oral and written communication skills required to communicate policies and other information to the members. Ability to speak and write fluently in Spanish is                           necessary.

e.         Will be required to perform a variety of mathematical calculations in the completion of    duties.

f.          Previous office experience with customer relations is preferable.

g.         A person will be required to spend a minimum of 6 months in this position prior to being considered for a promotion.

Equipment Operated: General office equipment including a pc or thin client, ten-key, copier/fax/scanner and debit card swipe machine.

Abilities and Skills:  A high degree of professionalism is required, along with the necessity of member information confidentiality. Must have a pleasant demeanor coupled with a willingness to help meet the members’ needs.  All transactions must be carried out with a high degree of accuracy and attention to detail.  

Physical Effort:  Must be able to perform the activities as listed in the position description.  Activities are performed at a counter, computer terminal and desk.  Sitting, walking and standing are normally used in carrying out the assigned duties.

Working Conditions: Office environment and occasionally in the field for training exercises.  This will strictly be for observation.

Download and Employment Application here.    For more information, contact Sharkon Cook at 903-846-2311

After an offer of employment has been made, a physical is required which will include both drug and alcohol testing.

The employee is then subject to periodic, random drug and alcohol tests.

Bowie-Cass Electric Cooperative, Inc. is an equal opportunity employer.