Phone: 903-846-2311 or 800-794-2919
Report an Outage: 877-707-2232
Report an Outage: 877-707-2232
It's like having the Cooperative Web Site and Member Services Department in the palm of your hand!
The "Bowie-Cass" mobile app is designed for Android and iPhone smartphones to give you fast and secure account access. With it, you can pay your bill, access account information, check your usage and billing history, and quickly report an outage.
When the lights go out, you want them back on quickly. Accessing the Member Portal or downloading the Member App on your Smartphone can help!
In an urgent situation such as a power outage, your fully charged Smartphone is your "go-to" communications option. If your phone is Internet-enabled, it can be the fastest way to report your outage to Bowie-Cass Dispatchers.
To access this capability, use your phone to log in to the Member Portal at bcec.com or download the Member App for iOS or Android. Follow the directions for the "New User" link if it's your first time. Once you have entered your user information in the system, click the Outage button in the top menu. With a couple of touches on your touchscreen, your outage can be reported. No more entering your account number or meter number!
The faster your outage is accurately reported, the faster our dispatchers can send crews to investigate the cause and restore the outage.
